FAQ
Each and every one of our lamps is made by hand, with meticulous attention to detail, making it a unique one-off. The ingenious lighting technology and our patented height adjustment are hidden to the eye, which can lead to questions about the technology and its use. We have gathered here some of the questions we are asked most frequently. If you don't find the answer to your question, don't hesitate to contact
Product
The exact functional description of your light can be found in the operating instructions supplied or in our download portal. If you have any further questions, please contact your trusted dealer.
For cleaning, we recommend using a standard household glass cleaner and a lint-free cloth. Moisten the surface to be cleaned and dry it with the cloth without leaving any residue.
The first point of contact for questions about our products is the specialist dealer from whom you purchased your luminaire. Of course, you can also contact our contact at any time, who will be happy to answer any questions about our products.
To reset your COS to factory settings, the wall switch must be operated in a specific combination. The detailed procedure can be found in the included user manual. Your dealer, from whom you purchased the luminaire, or our technical service team can also assist you with the reset process if needed. The current KOS version, thanks to its improved hardware architecture, does not require a reset procedure. technical servicewill also be happy to assist you with the reset process if you require support. Thanks to the improved hardware architecture, the current KOS version does not have a reset process.
You can see which version you have from your proof of purchase. If you no longer have this, please contact your dealer, from whom you purchased the luminaire, or a certified partner near you. contact Sie uns gerne.
An update is generally possible. Please contact your dealer, from whom you purchased the luminaire, or a certified partner near you. An overview of our partner stores can be found here.
The KOS rail can be complemented with additional pendants. For this, we need one of the existing pendants to coordinate the new pendant. Please contact your dealer, from whom you purchased your luminaire, to arrange this.
Our contact slides are only available in black.
Garantee
The seller provides the buyer with a two-year warranty. Glass damage is excluded. In the case of warranty or guarantee claims, please contact the dealer from whom you purchased the luminaire. Please describe your issue as precisely as possible, ideally with photos, to illustrate the problem.
Assembly
Detailed instructions for mounting your luminaire can be found in the included installation manual, which is also available in our download portal. If you have any further questions, please contact your trusted dealer. We recommend having the installation carried out by an experienced technician from our service partners. durchführen zu lassen.
Installing the KOS luminaire on a ceiling slope of up to 5 degrees is possible without any issues. For slopes beyond this limit, a custom solution is required. Please contact your lighting dealer, who will be happy to provide you with a quote.
Spare parts
Spare parts for our products are available through the dealer from whom you purchased your luminaire.
The SPIN series, as a pioneer of playful height adjustment, has revolutionized the lighting market. That’s why we continue to offer repairs and spare parts even after more than 10 years. Please feel free to contact your lighting specialist dealer or our technical support for assistance.
Repairs
The first point of contact for questions is the specialist retailer from whom you purchased your light. Of course, you can also contact our service department at any time, who will be happy to answer any questions you may have about our products.
In general, for repairs we recommend having the luminaire serviced on-site by our experienced service team. To find the best possible solution, please feel free to give us a call.
Ordering
The individual components of our products are carefully coordinated and handcrafted by our production team in our Munich manufactory. Therefore, each luminaire is only manufactured, inspected, and shipped once it has been ordered.
Our standard delivery time is usually 10–14 business days, with custom orders available upon request.