FAQ
Each and every one of our lamps is made by hand, with meticulous attention to detail, making it a unique one-off. The ingenious lighting technology and our patented height adjustment are hidden to the eye, which can lead to questions about the technology and its use. We have gathered here some of the questions we are asked most frequently. If you don't find the answer to your question, don't hesitate to contactSie uns gerne.
Product
The exact functional description of your light can be found in the operating instructions supplied or in our download portal. If you have any further questions, please contact your trusted dealer.
For cleaning, we recommend using a standard household glass cleaner and a lint-free cloth. Moisten the surface to be cleaned and dry it with the cloth without leaving any residue.
Bei Fragen zu unseren Produkten steht Ihnen der Fachhändler, bei dem Sie Ihre Leuchte erworben haben, gerne zur Verfügung.
Welche Version Sie besitzen können Sie Ihrem Kaufbeleg entnehmen. Sollten Sie diesen nicht mehr vorliegen haben, hilft Ihnen der Fachhändler, bei dem Sie die Leuchte erworben haben, gerne weiter.
An update is generally possible. Please contact your dealer, from whom you purchased the luminaire, or a certified partner near you. An overview of our partner stores can be found here.
The KOS rail can be complemented with additional pendants. For this, we need one of the existing pendants to coordinate the new pendant. Please contact your dealer, from whom you purchased your luminaire, to arrange this.
Garantee
The seller provides the buyer with a two-year warranty. Glass damage is excluded. In the case of warranty or guarantee claims, please contact the dealer from whom you purchased the luminaire. Please describe your issue as precisely as possible, ideally with photos, to illustrate the problem.
Assembly
Detailed instructions for mounting your luminaire can be found in the included installation manual, which is also available in our download portal. If you have any further questions, please contact your trusted dealer. We recommend having the installation carried out by an experienced technician from our service partners. durchführen zu lassen.
Installing the KOS luminaire on a ceiling slope of up to 5 degrees is possible without any issues. For slopes beyond this limit, a custom solution is required. Please contact your lighting dealer, who will be happy to provide you with a quote.
Spare parts
Spare parts for our products are available through the dealer from whom you purchased your luminaire.
The SPIN series, as a pioneer of playful height adjustment, has revolutionized the lighting market. That’s why we continue to offer repairs and spare parts even after more than 10 years. Please feel free to contact your lighting specialist dealer or our
Repairs
Die erste Anlaufstelle bei Fragen zu unseren Produkten ist der Fachhändler bei dem Sie Ihre Leuchte erworben haben.
Im Allgemeinen empfehlen wir bei Reparaturen die gesamte Leuchte von unseren erfahrenen Servicemitarbeitern bei uns vor Ort reparieren zu lassen. Kontaktieren Sie hierzu Ihren Fachhändler vor Ort, bei dem Sie die Leuchte erworben haben.
Ordering
The individual components of our products are carefully coordinated and handcrafted by our production team in our Munich manufactory. Therefore, each luminaire is only manufactured, inspected, and shipped once it has been ordered.
Our standard delivery time is usually 10–14 business days, with custom orders available upon request.